奥古斯汀•Tonna

在Onfido, 一家专注于身份验证的金融科技初创公司, I was the product manager responsible for end-to-end the product and operations of internal tools and document checks.

通过引入人工和自动过程的混合策略, 质量控制, 还有机器学习, 我们能够大规模地开展工作, 将检查文件的操作从每月300次增加到10多次,每天000, 不到一年.

在进一步的迭代中, I was responsible for adapting the product so it would be ready for outsourcing manual processes to a third party whilst remaining ISO-270001 compliant. The new way of operating reduced 成本s by approximately 30% thus increasing the 利润ability of the product and allowing flexibility to handle more volume.

After performing a detailed analysis of all of the 可用 solutions in the market and assessing the capabilities of building software internally, I developed a hybrid strategy that consisted on using open source software for our learning management platform.

我负责架构、设计和实现. 这使NPS提高了30%，运行效率提高了约35%.

The stakeholder management was specifically challenging as there were many interested parties due to this product being the core of the business.

在Ironhack, 一家教育科技和网络开发训练营公司, part of the value proposition for our students was the access to a curated list of companies that created job opportunities for them.

通过与我们合作的公司进行面谈, I've identified multiple pain points that the current market solutions weren't addressing. 基于此, I created a low complexity proof of concept which helped validate the hypothesis.

This research became the basis for a new business strategy 支持ed by a product strategy that reused existing products and processes, 从而创造了一个新的高利润率的经常性收入来源.

我把不同的产品和它们的使命区分开来, 通过进行用户研究和内部业务分析，制定关键指标.

基于此, 我创造了产品线, 为每个跨职能小组配备关键成员, 并领导了各自独立但又高度团结的战略.

作为组织的产品负责人, 我负责发现和记录我们的愿景, 创建在早期阶段获得资金所需的必要资产.

At Unidays, a student affiliate network, I was responsible for the student verification product.

在我的领导下, the team managed to aggregate all the different means of verification under an engine that was self-contained, 自缩放, 和自愈. 这成为了一个更具可扩展性的平台的基础.

作为进一步的迭代, the team managed to wrap the engine as an iOS SDK which we released to beta customers who helped validate the value proposition.

通过这样做, 销售团队有了新的销售工具, 这项业务有了新的收入来源, and the users enjoyed a much more seamless experience whilst browsing our clients' apps.

By designing a combined effort between internal software and third parties such as Zendesk, the team managed to handle thousands of requests daily which were allocated to different queues following logic dictated by business.